Help Center

Frequently Asked Questions(FAQ'S)

You can track your order in the ‘My orders’ section of your Lotcart Account. You can also track your order with the Tracking ID sent to you by email.
We assure you that your order will be delivered as per the scheduled date as the courier service will have this on their schedule. You will also receive an SMS once your order is out for delivery.
We assure you that your order will be delivered by 9 PM the day it’s updated as Out for delivery.
There’s no need to worry. We’ll reschedule the delivery of your order to the next day. You can track your order in the ‘My orders’ section of your Lotcart Account.
We make wishes come true with our guaranteed Same-day & In-a-day delivery options! These are available only for select locations at a fixed premium price so do check your location on the product page to choose them. With Same-day Guarantee, your shopped for product will reach your doorstep the very same day! To choose this, check your location for availability on the product page & place your order by 12 PM. In-a-Day Guarantee Delivery orders will be delivered by the next business day. Please check for cut-off time to place an In a-Day order.
Your order history gives you a list of all your order you have:
  • Placed
  • Received
  • In the process of being shipped
  • In transit
  • Pending
  • Cancelled
Order history is visible on selection of your account information once after successful login.
Do not panic if there is a case of Partial order.
  • Check your delivery address is mentioned correctly.
  • Check the tracking information for the items.
  • Check with the courier company on the status.
You could also write to us at or reach out to us at Facebook, Twitter or Google + and we’ll be happy to help you. Do not worry about your money as it will remain yours unless you get what you asked for.
We have many ways by which you can shop with us: Cash on Delivery (CoD), Net Banking, e-Gift Voucher (eGV), Lotcart Wallet, Visa, MasterCard, Maestro and American Express credit or debit cards issued in India and 21 other countries.
You can follow three simple steps:
  • First select your bank and you will be redirected to your bank’s secure Internet banking website.
  • Enter your banking user name and password.
  • Confirm your payment and you will be redirected back to

If you are not comfortable making an online payment on, you can opt for the Cash on Delivery (C-o-D) payment method instead. With C-o-D you can pay in cash at the time of actual delivery of the product at your doorstep, without requiring you to make any advance payment online.

The maximum order value for a Cash on Delivery (C-o-D) payment is Rs.25,000. It is strictly a cash-only payment method. Foreign currency cannot be used to make a C-o-D payment. Only Indian Rupees accepted.

All items that have the "Cash on Delivery Available" icon are valid for order by Cash on Delivery. Add the item(s) to your cart and proceed to checkout. When prompted to choose a payment option, select "Pay By Cash on Delivery". Once verified and confirmed, your order will be processed for shipment in the time specified, from the date of confirmation. You will be required to make a cash-only payment to our courier partner at the time of delivery of your order to complete the payment.
We have many other options as well on Lotcart to ease your payments:
  • Credit cards (MasterCard/Visa cards)
  • Debit cards (MasterCard/Visa cards)
  • ATM-cum-Debit cards (Maestro cards)
  • American Express cards
We are in the process of adding new banks to our net banking list and we will keep you informed
A promo code is a discount coupon offered by Lotcart or a seller. This entitles you for additional value/discounts/cash returns. From time to time we run campaigns and contests for our loyal customers to get promo codes. You can follow us on Twitter, Facebook, Google Plus or even our Blog to get updates about our latest campaigns or contests. Even better, you can like our Facebook page or follow us on Twitter to stay informed about our contents and deals and avail of these promo codes.
On the website Once you have entered all details and proceeded to pay, you will come to the payment page, where you will see text saying “Apply Coupon” Simply click on it, and a box will open out. Type out your promocode in it and click on Apply. You will see a confirmation message right there. Please make sure you have typed the promocode correctly, or if it is still valid. On the appOnce you have selected all the items you wish to purchase:
  • Tap of the cart icon on the top right corner and ‘Checkout’.
  • Enter your promo code at the bottom of the screen and ‘Apply’.
The discount or offer gets applied to your entire order. Remember to read the T&C attached to each promo code carefully before using them.
An easy and hassle-free return experience awaits you! You can request for a return or exchange from your Lotcart account in a few simple steps. Just login to your Lotcart account, visit your order and choose to return or exchange your item at the click of a button. All you need to do is fill in the details, click ‘Request Return’ and we’ll instantly send you an e-mail & SMS with the details of your return!

At Lotcart, we understand how much you value your every purchase. And we are committed to making your shopping experience with us as delightful as possible.

Therefore, in the rare event that you are not fully satisfied with what you ordered, just return it to us. You can conveniently initiate the return online or on our mobile app. We will ensure you get a resolution as quickly as possible. Our Returns policy may vary slightly depending on the product and seller.

We assure you that all products sold on Lotcart are brand new and 100% genuine. In case the product you received is 'Damaged', 'Defective' or 'Not as Described', our Friendly Returns policy has got you covered. Possible resolution could be Replacement, Exchange (only for Apparel and Footwear) or Refund in case we are unable to provide a Replacement/Exchange. All this is backed by the 30 Day Replacement Guarantee for sellers with Lotcart Advantage, 30 Day Replacement Guarantee for all other sellers for Fashion Books categories, and 10 Day Replacement Guarantee for all other categories from other sellers.

In any case, all your purchases on Lotcart are backed by Buyer Protection for 45 days from the date of delivery, in case you face any issues.

Replacement​ If you have received an item in a 'Damaged' or 'Defective' condition, or it is 'Not as Described' by the Seller, you may request a replacement at no extra cost. Return Policy is Seller specific and terms may differ. Please check the respective Seller's policy when buying or before initiating a return for a replacement. Replacement is subject to availability of stock with the Seller. If the product is out of stock, you will receive a full refund, no questions asked

Exchange​ If you are not satisfied with the Clothing and Footwear item delivered, you can request an exchange in a different size or color. All this again, at no extra cost to you. Be sure to check the Seller's Return Policy when buying or before initiating a return for exchange.

Exchange is subject to availability of stock with the Seller. If the product is out of stock, you will receive a full refund, no questions asked.
If you have received a product in a damaged or defective condition or it is not as described, you can return it to get a replacement within 10 days of delivery from other Sellers. Please contact us with a replacement request. The item will be recalled and a brand new replacement will be shipped to you, at no extra cost.
Please go to the product page, where you can see the respective policy against each Seller offering that product
In case the seller declines a replacement request and you are unconvinced with the reason provided, you can write to us to at You can file a dispute 45 days from the date of delivery. Lotcart mediates buyer-seller disputes on a case-by-case basis.
There are certain scenarios where it is difficult for us to support returns Write to us at in case you want to raise a dispute. Lotcart looks at each dispute on a case-by-case basis and tries to be fair to both parties. Buyers and Sellers are subject to final consent from Lotcart for settling the dispute.
  • Return request is made outside the specified time frame
  • Product is damaged because of use or Product is not in the same condition as you received it
  • Specific categories like innerwear, lingerie, socks and clothing freebies
  • Defective products that are covered under the manufacturer's warranty
  • Any consumable item that has been used or installed
  • Products with tampered or missing serial numbers
  • Anything missing from the package you've received including price tags, labels, original packing, freebies and accessories
  • Made-to-order / custom jewellery
  • Fragile items, hygiene related items
Yes. The free gift is included as part of the item order and needs to be returned along with the originally delivered product.
Yes, a return can be created at item level and if you have ordered multiple items, you can initiate a return for a partial quantity.
We work to provide the most hassle-free online shopping experience. You are covered and your money safe. ​ Refunds are issued when Seller cannot provide replacement. ​ Seller allows Refunds on select categories under certain conditions..Please check with the individual Seller's Returns Policy.
Once you have requested for a replacement, we will schedule the pickup of the originally delivered product. Please ensure that product is in unused and original condition. Include all price tags, labels, original packing and invoice along with the product. - We arrange for pickup from most of our customer locations. Its simple. Please follow the instructions you received by email - In case we can't pick up the item from your location, you can ship it back to the Seller. We will reimburse the shipping charges against the original receipt - Include all price tags, labels, original packing and invoice along with the product. Pack the item safely to ensure against damage in transit - Mention the Return ID on the package so that we can acknowledge your return - Please mention Seller's address as specified in the email notification sent to you - Do retain the original receipt for the courier charges you have paid, it will be required to reimburse the shipping charges. Also note down the courier tracking id for any future reference Refund/replacement will be initiated as soon as Seller receives the product from you.
Please call us to cancel your return request and we will do the needful. In case the replacement is already dispatched, you can reject the replacement item when it is delivered to you.
A product could be listed under different prices by different sellers. Its seller’s discretion to choose best selling price for the product. That is the nature of the Lotcart, where different sellers compete to provide best price for your order.
You can shop on Lotcart by providing just your email ID. While it is not necessary to have an account to shop for and purchase items, it is recommended that you create one. By creating your own account, you can have a personalized shopping experience, including recommendations, quicker checkout and a public wishlist. You will be able to provide review for sellers.
Lotcart provides the best price to both retail and wholesale. But the price of the product varies as quantity goes up. The details of Price breaks are given in Product information. You can choose the best quanity suited for you based on need and price.
Delivery charge varies with each Seller. Sellers incur relatively higher shipping costs on low value items. In such cases, charging a nominal delivery charge helps them offset logistics costs. The delivery charge may be waived off by some Sellers, if you shop with them for a minimum predefined value.

No. There are zero hidden charges when you make a purchase on Lotcart. List prices are final and all-inclusive. The price you see on the product page is exactly what you would pay.

Delivery charges are not hidden charges and are charged (if at all) extra depending on the Seller's shipping policy.

Sellers generally procure and ship the items within the time specified on the product page. Business days exclude public holidays and Sundays.

Estimated delivery time is dependent on the following factors
  • The Seller offering the product
  • Product's availability with the Seller
  • The destination to which you want the order shipped to and geographical location of the Seller
'In Stock' ​

For items listed as "In Stock", Sellers will mention the delivery time based on your location pincode (usually 2-3 business days, 4-5 business days or 4-6 business days in areas where standard courier service is available). For other areas, orders will be sent by Registered Post through the Indian Postal Service which may take 1-2 weeks depending on the location. ​


Sometimes, items have to be sourced by Sellers from outside India. These items are mentioned as 'Imported' on the product page and can take at least 10 days or more to be delivered to you.

​ ​ 'Available'

The Seller might not have the item in stock but can procure it when an order is placed for the item. The delivery time will depend on the estimated procurement time and the estimated shipping time to your location. ​

​ ​ 'Out of Stock' ​

Currently, the item is not available for sale. Use the 'Notify Me' feature to know once it is available for purchase. ​

You have probably noticed varying estimated delivery times for sellers of the product you are interested in. Delivery times are influenced by product availability, geographic location of the Seller, your shipping destination and the courier partner's time-to-deliver in your location.
You have probably noticed varying estimated delivery times for sellers of the product you are interested in. Delivery times It is possible that the Seller or our courier partners have a holiday between your order date and the estimated delivery date based on the timelines shown on the product page. In this case, we add a day to the estimated date. Some courier partners and Sellers do not work on Sundays and this is factored in to the delivery dates.
Whether your location can be serviced or not depends on
  • If the Seller ships to your location
  • Legal restrictions, if any, on shipping particular products to your location
  • The availability of reliable courier partners in your location
At times Sellers prefer not to ship to certain locations. This is entirely at their discretion.
Sellers follow standard packing procedure. Sellers are rated on packaging quality and affects overall seller rating.
All items sold by sellers on Lotcart are delivered through reputed courier partners. You will be provided a Tracking ID for your order by the respective courier service provider. Order IDs contain tracking information.
It is easy to update your Lotcart account any time through 'My Account'.'My Account' allows you complete control over your transactions on Lotcart
  • Manage/edit your personal data like address, phone numbers, email ids
  • Change your password
It’s easy to see all your orders in My Account section. Status of each order can be tracked in My Account.
Once your order has been logged and payment authorization has been received, the seller confirms receipt of the order and begins processing it. You will receive an email containing the details of your order when the seller receives it and confirms the same. In this mail you will be provided with a unique Order ID (eg. #1283666625), a listing of the item(s) you have ordered and the expected delivery time. You will also be notified when the seller ships the item(s) to you. Shipping details will be provided with the respective tracking number(s).

Product reviews on are a great way to help other customers decide what to buy, and what to avoid. Here are some tips to writing great product reviews: Have you used this product?

It's always better to review a product you have personally experienced.

Educate your readers

Provide a relevant, unbiased overview of the product. Readers are interested in the pros and the cons of the product. Make sure your review stands the test of time, and what you write today is relevant even after years.

Be yourself, be informative

Let your personality shine through, but it's equally important to provide facts to back up your opinion.

Get your facts right!

Nothing is worse than inaccurate information. If you're not really sure, research always helps.

Stay concise

Be creative but also remember to stay on topic. A catchy title will always get attention!

Easy to read, easy on the eyes

A quick edit and spell check will work wonders for your credibility. Also, break reviews into small, digestible paragraphs.

Customer reviews should be relevant to the product in question. The product review section on is for you to share your opinion on the product, and for other customers to research better. reserves the right to remove reviews that include any of the following:
  • Irrelevant review (Review consisting of a combination of random characters, random words, repeated content, reviews on another product.)
  • Service feedback, including availability, order or payment related queries (Please use the Contact us for the same)
  • HTML embedded in text
  • References to other retailers
  • Pricing related comments
  • Personal information (Phone numbers, postal address, email address and others)
  • Profane comments
  • Inflammatory comments
  • Copyrighted comments
  • Plagiarized content. (Any content found elsewhere on the internet, even if you're the original author.)
  • Promotional content
  • Reviews by or on behalf of a person or company with a financial interest in the product or a competitor's
  • product (reviews by authors, artists, publishers, manufacturers without disclosure)
  • Reviews written for any form of compensation
  • Reviews given using fake ids, irrelevant user email ids
  • Asking for helpful votes
  • Review in any language other than English (unless there is a clear connection to the product, like a regional book or a regional music album)
  • Feedback about errors in the product description.