At Lotcart, we understand how much you value your every purchase. And we are
committed to making your shopping experience with us as delightful as possible.
Therefore, in the rare event that you are not fully satisfied with what you ordered,
just return it to us. You can conveniently initiate the return online or on our mobile
app. We will ensure you get a resolution as quickly as possible. Our Returns
policy may vary slightly depending on the product and seller.
We assure you that all products sold on Lotcart are brand new and 100% genuine.
In case the product you received is 'Damaged', 'Defective' or 'Not as Described',
our Friendly Returns policy has got you covered.
Possible resolution could be Replacement, Exchange (only for Apparel and
Footwear) or Refund in case we are unable to provide a Replacement/Exchange.
All this is backed by the 30 Day Replacement Guarantee for sellers with Lotcart
Advantage, 30 Day Replacement Guarantee for all other sellers for Fashion
Books categories, and 10 Day Replacement Guarantee for all other categories
from other sellers.
In any case, all your purchases on Lotcart are backed by Buyer Protection for 45
days from the date of delivery, in case you face any issues.
If you have received an item in a 'Damaged' or 'Defective' condition, or it is 'Not
as Described' by the Seller, you may request a replacement at no extra cost.
Return Policy is Seller specific and terms may differ. Please check the respective
Seller's policy when buying or before initiating a return for a replacement.
Replacement is subject to availability of stock with the Seller. If the product is out
of stock, you will receive a full refund, no questions asked
If you are not satisfied with the Clothing and Footwear item delivered, you can
request an exchange in a different size or color. All this again, at no extra cost to
you. Be sure to check the Seller's Return Policy when buying or before initiating a
return for exchange.
Exchange is subject to availability of stock with the Seller. If the product is out of
stock, you will receive a full refund, no questions asked.